ORM / Customer Review Management

If you have customers, they are sure to have reviews for your brand/business. And when they interact with your brand online, they expect prompt replies and redressal. RepIndia’s 24×7 customer review management services help you stay at the top of your game by putting out the perfect responses to feedback online, taking immediate action against negative comments and enhancing the visibility of your positive reviews. Our track record of exceptional TAT plays a huge role in providing instant gratification to customers while also reinforcing trust and brand credibility. Our strategy of humanizing the responses and empathizing with consumers aim at converting disgruntled customers into brand advocates, further fuelling a positive image for the brand.