Careers / ORM

Delhi Mumbai

Job Responsibilities:

  • Continuously monitoring /Tracking the reputation of the brand on social media platforms
  • Commenting positively on the most influential/negative forums and comments
  • Specialize in prevention and repair of the “Online Reputation Threats”
  • Manage all review content; monitor other review content and manage inappropriate content
  • Evaluate review and survey data for trends and anomalies
  • Coordinate monthly calls with client to review account performance and recommendations
  • Provide daily, weekly and quarterly analysis to clients and senior management


  • Proven experience in ORM
  • In depth understanding of social media, online reputation and analytics
  • Have worked on ORM tools in the past like – Konnect Insights, Meltwater, Brandwatch, Onedirect, Buzzsumo, etc.
  • Have in depth understanding of Social Listening and ORM activities
  • Excellent problem-solving and analytical skills and impeccable business judgement
  • Excellent communication and interpersonal skills, with the ability to be personable yet persistent
  • Have an appetite for risk and should be a strong decision maker
  • Have a keen eye for detail

Experience Required:

Across levels

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