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Careers / ORM Manager


Job Responsibilities:

  • Performing an in-depth audit of the information on the world wide web and ensure positive
    reputation of the Co./Client/Brand​
  • Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g. social
    media, search engines, blogs & social communities, consumer forums, etc.
  • Commenting positively on the most influential/negative forums and comments.
  • Specialize in prevention and repair of the “Online Reputation Threats.”
  • Utilizing sophisticated Online and Offline Techniques in promoting Positive and Neutral

  • Manage all review content; monitor other review content and manage inappropriate
  • Track, analyze and make recommendations to account for new or revised content.
  • Evaluate review and survey data for trends and anomalies.
  • Coordinate monthly calls with client to review account performance and recommendations.
  • Analyze online statistics; overall trends and subsets by Sites/Rating/Keywords, identify on-
    going trends and potential mitigation solutions.
  • Provide daily, weekly and quarterly analysis to clients and senior management.
  • Regular social listening and continuous marketing campaign sentiment analysis, reporting to
    the marketing and business teams for continuous improvements with suggestions/ideas.


  • 4-5 years of experience
  • Deep knowledge and understanding of social media platforms
  • Excellent verbal and written skills
  • Problem solving attitude
  • Strong attention to details
  • Skilled in Analytics, Social Listening, Online Reputation Management, Grievance
    Management, Presentation, and Team Building.

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