Performing an in-depth audit of the information on the world wide web and ensure positive
reputation of the Co./Client/Brand
Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g. social
media, search engines, blogs & social communities, consumer forums, etc.
Commenting positively on the most influential/negative forums and comments.
Specialize in prevention and repair of the “Online Reputation Threats.”
Utilizing sophisticated Online and Offline Techniques in promoting Positive and Neutral
Comments.
Manage all review content; monitor other review content and manage inappropriate
content.
Track, analyze and make recommendations to account for new or revised content.
Evaluate review and survey data for trends and anomalies.
Coordinate monthly calls with client to review account performance and recommendations.
Analyze online statistics; overall trends and subsets by Sites/Rating/Keywords, identify on-
going trends and potential mitigation solutions.
Provide daily, weekly and quarterly analysis to clients and senior management.
Regular social listening and continuous marketing campaign sentiment analysis, reporting to
the marketing and business teams for continuous improvements with suggestions/ideas.
Requirements:
4-5 years of experience
Deep knowledge and understanding of social media platforms
Excellent verbal and written skills
Problem solving attitude
Strong attention to details
Skilled in Analytics, Social Listening, Online Reputation Management, Grievance
Management, Presentation, and Team Building.
